Move grievances beyond simple follow-up with a clear process, defined ownership and the right next steps from start to finish.
Capture the details behind every grievance, including assessments, investigations, actions, responses and outcomes, with the full history in one place.
See who's responsible, what stage each grievance is in, and what happens next, so nothing gets lost in the follow-up.
Automatically capture key grievance details and workflow activity as the grievance progresses, so your team spends less time manually building the case history.
Not every grievance needs the same process. Manage grievances, concerns, requests and guidance in one place, with different paths based on how each needs to be handled.
Connect Grievance Management with Stakeholder Management and Commitments Management, so the grievance stays connected to the conversations and commitments surrounding it.
Turn recognized grievance management practices into something your team can actually use day to day.
Capture the grievance, concern or request, acknowledge it and assign the right people to take it forward.
Move through assessment, investigation, response or appeal depending on what’s needed. Not everything has to follow the same path.
Document the outcome, close the record and keep a clear history of how it was handled.
